Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00005
VM0000005Membermember5@example.test · +601110000005 · Preferred outlet: OPLUMO Outlet 6
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
824
Current loyalty balance
Lifetime Spend
RM 1,030
Across 7 visits
Total Visits
7
Since 2026-04-30
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
824 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 6
Outlet purchase
2026-08-04 · Member activity · RM 109.50
App session
2026-07-23 · OPLUMO Outlet 6
Points credited
2026-07-11 · Member activity · RM 124.10
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 6
Outlet purchase
2026-06-17 · Member activity · RM 138.70
Points credited
2026-06-05 · OPLUMO Outlet 6
Outlet purchase
2026-05-24 · Member activity · RM 153.30