Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00512
VM0000512Silvermember512@example.test · +601110000512 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
1,085
Current loyalty balance
Lifetime Spend
RM 1,357
Across 23 visits
Total Visits
23
Since 2025-05-04
Average Order Value
RM 48
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
127d
2026-06-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,085 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 3
Outlet purchase
2026-05-23 · Member activity · RM 36.00
App session
2026-05-11 · OPLUMO Outlet 3
Points credited
2026-04-29 · Member activity · RM 40.80
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 3
Outlet purchase
2026-04-05 · Member activity · RM 45.60
Points credited
2026-03-24 · OPLUMO Outlet 3
Outlet purchase
2026-03-12 · Member activity · RM 50.40