Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00524
VM0000524Silvermember524@example.test · +601110000524 · Preferred outlet: OPLUMO Outlet 15
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,726
Current loyalty balance
Lifetime Spend
RM 2,158
Across 30 visits
Total Visits
30
Since 2025-03-14
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
52d
2026-08-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,726 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 15
Outlet purchase
2026-08-06 · Member activity · RM 54.00
App session
2026-07-25 · OPLUMO Outlet 15
Points credited
2026-07-13 · Member activity · RM 61.20
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 15
Outlet purchase
2026-06-19 · Member activity · RM 68.40
Points credited
2026-06-07 · OPLUMO Outlet 15
Outlet purchase
2026-05-26 · Member activity · RM 75.60