Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00547
VM0000547Platinummember547@example.test · +601110000547 · Preferred outlet: OPLUMO Outlet 4
WeekendApp User
Consent Status
Opted In
Points Balance
5,136
Current loyalty balance
Lifetime Spend
RM 6,420
Across 42 visits
Total Visits
42
Since 2024-08-16
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
46d
2026-08-24
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,136 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 4
Outlet purchase
2026-08-12 · Member activity · RM 109.50
App session
2026-07-31 · OPLUMO Outlet 4
Points credited
2026-07-19 · Member activity · RM 124.10
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 4
Outlet purchase
2026-06-25 · Member activity · RM 138.70
Points credited
2026-06-13 · OPLUMO Outlet 4
Outlet purchase
2026-06-01 · Member activity · RM 153.30