Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00055
VM0000055Goldmember55@example.test · +601110000055 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
3,514
Current loyalty balance
Lifetime Spend
RM 4,393
Across 40 visits
Total Visits
40
Since 2024-07-26
Average Order Value
RM 143
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
103d
2026-06-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,514 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 5
Outlet purchase
2026-06-16 · Member activity · RM 107.25
App session
2026-06-04 · OPLUMO Outlet 5
Points credited
2026-05-23 · Member activity · RM 121.55
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 5
Outlet purchase
2026-04-29 · Member activity · RM 135.85
Points credited
2026-04-17 · OPLUMO Outlet 5
Outlet purchase
2026-04-05 · Member activity · RM 150.15