Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00605
VM0000605Goldmember605@example.test · +601110000605 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,300
Current loyalty balance
Lifetime Spend
RM 5,375
Across 38 visits
Total Visits
38
Since 2024-06-28
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
167d
2026-04-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,300 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 11
Outlet purchase
2026-04-13 · Member activity · RM 101.25
App session
2026-04-01 · OPLUMO Outlet 11
Points credited
2026-03-20 · Member activity · RM 114.75
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 11
Outlet purchase
2026-02-24 · Member activity · RM 128.25
Points credited
2026-02-12 · OPLUMO Outlet 11
Outlet purchase
2026-01-31 · Member activity · RM 141.75