Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00661
VM0000661Membermember661@example.test · +601110000661 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
605
Current loyalty balance
Lifetime Spend
RM 756
Across 25 visits
Total Visits
25
Since 2025-06-17
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
605 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 16
Outlet purchase
2026-08-11 · Member activity · RM 19.50
App session
2026-07-30 · OPLUMO Outlet 16
Points credited
2026-07-18 · Member activity · RM 22.10
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 16
Outlet purchase
2026-06-24 · Member activity · RM 24.70
Points credited
2026-06-12 · OPLUMO Outlet 16
Outlet purchase
2026-05-31 · Member activity · RM 27.30