Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00665
VM0000665Silvermember665@example.test · +601110000665 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
987
Current loyalty balance
Lifetime Spend
RM 1,235
Across 28 visits
Total Visits
28
Since 2025-04-20
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
987 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 3
Outlet purchase
2026-08-07 · Member activity · RM 38.25
App session
2026-07-26 · OPLUMO Outlet 3
Points credited
2026-07-14 · Member activity · RM 43.35
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 3
Outlet purchase
2026-06-20 · Member activity · RM 48.45
Points credited
2026-06-08 · OPLUMO Outlet 3
Outlet purchase
2026-05-27 · Member activity · RM 53.55