Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00680
VM0000680Silvermember680@example.test · +601110000680 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
1,311
Current loyalty balance
Lifetime Spend
RM 1,639
Across 30 visits
Total Visits
30
Since 2024-12-29
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
127d
2026-06-04
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,311 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 1
Outlet purchase
2026-05-23 · Member activity · RM 45.75
App session
2026-05-11 · OPLUMO Outlet 1
Points credited
2026-04-29 · Member activity · RM 51.85
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 1
Outlet purchase
2026-04-05 · Member activity · RM 57.95
Points credited
2026-03-24 · OPLUMO Outlet 1
Outlet purchase
2026-03-12 · Member activity · RM 64.05