Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00007
VM0000007Silvermember7@example.test · +601110000007 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,139
Current loyalty balance
Lifetime Spend
RM 2,674
Across 24 visits
Total Visits
24
Since 2025-06-13
Average Order Value
RM 143
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
69d
2026-08-01
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,139 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 8
Outlet purchase
2026-07-20 · Member activity · RM 107.25
App session
2026-07-08 · OPLUMO Outlet 8
Points credited
2026-06-26 · Member activity · RM 121.55
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 8
Outlet purchase
2026-06-02 · Member activity · RM 135.85
Points credited
2026-05-21 · OPLUMO Outlet 8
Outlet purchase
2026-05-09 · Member activity · RM 150.15