Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00721
VM0000721Goldmember721@example.test · +601110000721 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted In
Points Balance
3,440
Current loyalty balance
Lifetime Spend
RM 4,301
Across 35 visits
Total Visits
35
Since 2024-09-18
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
139d
2026-05-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,440 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 8
Outlet purchase
2026-05-11 · Member activity · RM 113.25
App session
2026-04-29 · OPLUMO Outlet 8
Points credited
2026-04-17 · Member activity · RM 128.35
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 8
Outlet purchase
2026-03-24 · Member activity · RM 143.45
Points credited
2026-03-12 · OPLUMO Outlet 8
Outlet purchase
2026-02-28 · Member activity · RM 158.55