Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00733
VM0000733Silvermember733@example.test · +601110000733 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,357
Current loyalty balance
Lifetime Spend
RM 1,697
Across 11 visits
Total Visits
11
Since 2026-02-23
Average Order Value
RM 160
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
48d
2026-08-22
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,357 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 3
Outlet purchase
2026-08-10 · Member activity · RM 120.00
App session
2026-07-29 · OPLUMO Outlet 3
Points credited
2026-07-17 · Member activity · RM 136.00
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 3
Outlet purchase
2026-06-23 · Member activity · RM 152.00
Points credited
2026-06-11 · OPLUMO Outlet 3
Outlet purchase
2026-05-30 · Member activity · RM 168.00