Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00740
VM0000740Goldmember740@example.test · +601110000740 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
3,801
Current loyalty balance
Lifetime Spend
RM 4,752
Across 35 visits
Total Visits
35
Since 2024-12-05
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
61d
2026-08-09
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,801 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 10
Outlet purchase
2026-07-28 · Member activity · RM 94.50
App session
2026-07-16 · OPLUMO Outlet 10
Points credited
2026-07-04 · Member activity · RM 107.10
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 10
Outlet purchase
2026-06-10 · Member activity · RM 119.70
Points credited
2026-05-29 · OPLUMO Outlet 10
Outlet purchase
2026-05-17 · Member activity · RM 132.30