Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00769
VM0000769Goldmember769@example.test · +601110000769 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted Out
Points Balance
3,044
Current loyalty balance
Lifetime Spend
RM 3,805
Across 35 visits
Total Visits
35
Since 2024-12-21
Average Order Value
RM 127
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
45d
2026-08-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,044 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 5
Outlet purchase
2026-08-13 · Member activity · RM 95.25
App session
2026-08-01 · OPLUMO Outlet 5
Points credited
2026-07-20 · Member activity · RM 107.95
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 5
Outlet purchase
2026-06-26 · Member activity · RM 120.65
Points credited
2026-06-14 · OPLUMO Outlet 5
Outlet purchase
2026-06-02 · Member activity · RM 133.35