Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00773
VM0000773Membermember773@example.test · +601110000773 · Preferred outlet: OPLUMO Outlet 9
New JoinerHigh Value
Consent Status
Opted In
Points Balance
675
Current loyalty balance
Lifetime Spend
RM 845
Across 16 visits
Total Visits
16
Since 2025-10-19
Average Order Value
RM 70
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
85d
2026-07-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
675 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 9
Outlet purchase
2026-07-04 · Member activity · RM 52.50
App session
2026-06-22 · OPLUMO Outlet 9
Points credited
2026-06-10 · Member activity · RM 59.50
Win-back campaign delivered
2026-05-29 · OPLUMO Outlet 9
Outlet purchase
2026-05-17 · Member activity · RM 66.50
Points credited
2026-05-05 · OPLUMO Outlet 9
Outlet purchase
2026-04-23 · Member activity · RM 73.50