Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00775
VM0000775Silvermember775@example.test · +601110000775 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,287
Current loyalty balance
Lifetime Spend
RM 1,609
Across 19 visits
Total Visits
19
Since 2025-06-23
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
149d
2026-05-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,287 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 11
Outlet purchase
2026-05-01 · Member activity · RM 81.00
App session
2026-04-19 · OPLUMO Outlet 11
Points credited
2026-04-07 · Member activity · RM 91.80
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 11
Outlet purchase
2026-03-14 · Member activity · RM 102.60
Points credited
2026-03-02 · OPLUMO Outlet 11
Outlet purchase
2026-02-18 · Member activity · RM 113.40