Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00797
VM0000797Membermember797@example.test · +601110000797 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
468
Current loyalty balance
Lifetime Spend
RM 586
Across 4 visits
Total Visits
4
Since 2026-06-23
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
54d
2026-08-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
468 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 16
Outlet purchase
2026-08-04 · Member activity · RM 114.75
App session
2026-07-23 · OPLUMO Outlet 16
Points credited
2026-07-11 · Member activity · RM 130.05
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 16
Outlet purchase
2026-06-17 · Member activity · RM 145.35
Points credited
2026-06-05 · OPLUMO Outlet 16
Outlet purchase
2026-05-24 · Member activity · RM 160.65