Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00806
VM0000806Goldmember806@example.test · +601110000806 · Preferred outlet: OPLUMO Outlet 8
App UserFamily
Consent Status
Opted In
Points Balance
2,753
Current loyalty balance
Lifetime Spend
RM 3,442
Across 22 visits
Total Visits
22
Since 2025-04-15
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
164d
2026-04-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,753 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 8
Outlet purchase
2026-04-16 · Member activity · RM 112.50
App session
2026-04-04 · OPLUMO Outlet 8
Points credited
2026-03-23 · Member activity · RM 127.50
Win-back campaign delivered
2026-03-11 · OPLUMO Outlet 8
Outlet purchase
2026-02-27 · Member activity · RM 142.50
Points credited
2026-02-15 · OPLUMO Outlet 8
Outlet purchase
2026-02-03 · Member activity · RM 157.50