Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 00808
VM0000808Goldmember808@example.test · +601110000808 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
2,435
Current loyalty balance
Lifetime Spend
RM 3,045
Across 38 visits
Total Visits
38
Since 2024-09-26
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
77d
2026-07-24
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,435 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 10
Outlet purchase
2026-07-12 · Member activity · RM 66.75
App session
2026-06-30 · OPLUMO Outlet 10
Points credited
2026-06-18 · Member activity · RM 75.65
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 10
Outlet purchase
2026-05-25 · Member activity · RM 84.55
Points credited
2026-05-13 · OPLUMO Outlet 10
Outlet purchase
2026-05-01 · Member activity · RM 93.45