Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00809
VM0000809Goldmember809@example.test · +601110000809 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,642
Current loyalty balance
Lifetime Spend
RM 3,303
Across 31 visits
Total Visits
31
Since 2024-11-12
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,642 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 11
Outlet purchase
2026-04-24 · Member activity · RM 90.75
App session
2026-04-12 · OPLUMO Outlet 11
Points credited
2026-03-31 · Member activity · RM 102.85
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 11
Outlet purchase
2026-03-07 · Member activity · RM 114.95
Points credited
2026-02-23 · OPLUMO Outlet 11
Outlet purchase
2026-02-11 · Member activity · RM 127.05