Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00824
VM0000824Membermember824@example.test · +601110000824 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
493
Current loyalty balance
Lifetime Spend
RM 617
Across 7 visits
Total Visits
7
Since 2026-05-03
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
51d
2026-08-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
493 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 9
Outlet purchase
2026-08-07 · Member activity · RM 78.00
App session
2026-07-26 · OPLUMO Outlet 9
Points credited
2026-07-14 · Member activity · RM 88.40
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 9
Outlet purchase
2026-06-20 · Member activity · RM 98.80
Points credited
2026-06-08 · OPLUMO Outlet 9
Outlet purchase
2026-05-27 · Member activity · RM 109.20