Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00865
VM0000865Membermember865@example.test · +601110000865 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
120
Current loyalty balance
Lifetime Spend
RM 150
Across 3 visits
Total Visits
3
Since 2026-03-08
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
120 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 16
Outlet purchase
2026-04-01 · Member activity · RM 39.75
App session
2026-03-20 · OPLUMO Outlet 16
Points credited
2026-03-08 · Member activity · RM 45.05
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 16
Outlet purchase
2026-02-12 · Member activity · RM 50.35
Points credited
2026-01-31 · OPLUMO Outlet 16
Outlet purchase
2026-01-19 · Member activity · RM 55.65