Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00869
VM0000869Silvermember869@example.test · +601110000869 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
986
Current loyalty balance
Lifetime Spend
RM 1,234
Across 7 visits
Total Visits
7
Since 2026-02-23
Average Order Value
RM 172
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
120d
2026-06-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
986 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 3
Outlet purchase
2026-05-30 · Member activity · RM 129.00
App session
2026-05-18 · OPLUMO Outlet 3
Points credited
2026-05-06 · Member activity · RM 146.20
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 3
Outlet purchase
2026-04-12 · Member activity · RM 163.40
Points credited
2026-03-31 · OPLUMO Outlet 3
Outlet purchase
2026-03-19 · Member activity · RM 180.60