Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00896
VM0000896Goldmember896@example.test · +601110000896 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
4,131
Current loyalty balance
Lifetime Spend
RM 5,165
Across 36 visits
Total Visits
36
Since 2025-01-08
Average Order Value
RM 128
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
9d
2026-09-30
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,131 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-30 · OPLUMO Outlet 13
Outlet purchase
2026-09-18 · Member activity · RM 96.00
App session
2026-09-06 · OPLUMO Outlet 13
Points credited
2026-08-25 · Member activity · RM 108.80
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 13
Outlet purchase
2026-08-01 · Member activity · RM 121.60
Points credited
2026-07-20 · OPLUMO Outlet 13
Outlet purchase
2026-07-08 · Member activity · RM 134.40