Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00902
VM0000902Goldmember902@example.test · +601110000902 · Preferred outlet: OPLUMO Outlet 2
App UserFamily
Consent Status
Opted In
Points Balance
3,297
Current loyalty balance
Lifetime Spend
RM 4,122
Across 31 visits
Total Visits
31
Since 2024-10-21
Average Order Value
RM 115
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
178d
2026-04-14
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,297 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 2
Outlet purchase
2026-04-02 · Member activity · RM 86.25
App session
2026-03-21 · OPLUMO Outlet 2
Points credited
2026-03-09 · Member activity · RM 97.75
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 2
Outlet purchase
2026-02-13 · Member activity · RM 109.25
Points credited
2026-02-01 · OPLUMO Outlet 2
Outlet purchase
2026-01-20 · Member activity · RM 120.75