Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 00923
VM0000923Goldmember923@example.test · +601110000923 · Preferred outlet: OPLUMO Outlet 6
WeekendApp User
Consent Status
Opted In
Points Balance
2,471
Current loyalty balance
Lifetime Spend
RM 3,089
Across 33 visits
Total Visits
33
Since 2024-11-30
Average Order Value
RM 81
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
102d
2026-06-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,471 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 6
Outlet purchase
2026-06-17 · Member activity · RM 60.75
App session
2026-06-05 · OPLUMO Outlet 6
Points credited
2026-05-24 · Member activity · RM 68.85
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 6
Outlet purchase
2026-04-30 · Member activity · RM 76.95
Points credited
2026-04-18 · OPLUMO Outlet 6
Outlet purchase
2026-04-06 · Member activity · RM 85.05