Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00932
VM0000932Membermember932@example.test · +601110000932 · Preferred outlet: OPLUMO Outlet 15
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
627
Current loyalty balance
Lifetime Spend
RM 784
Across 5 visits
Total Visits
5
Since 2026-02-13
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
166d
2026-04-26
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
627 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 15
Outlet purchase
2026-04-14 · Member activity · RM 128.25
App session
2026-04-02 · OPLUMO Outlet 15
Points credited
2026-03-21 · Member activity · RM 145.35
Win-back campaign delivered
2026-03-09 · OPLUMO Outlet 15
Outlet purchase
2026-02-25 · Member activity · RM 162.45
Points credited
2026-02-13 · OPLUMO Outlet 15
Outlet purchase
2026-02-01 · Member activity · RM 179.55