Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00941
VM0000941Goldmember941@example.test · +601110000941 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,978
Current loyalty balance
Lifetime Spend
RM 3,723
Across 35 visits
Total Visits
35
Since 2024-10-07
Average Order Value
RM 97
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
120d
2026-06-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,978 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 7
Outlet purchase
2026-05-30 · Member activity · RM 72.75
App session
2026-05-18 · OPLUMO Outlet 7
Points credited
2026-05-06 · Member activity · RM 82.45
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 7
Outlet purchase
2026-04-12 · Member activity · RM 92.15
Points credited
2026-03-31 · OPLUMO Outlet 7
Outlet purchase
2026-03-19 · Member activity · RM 101.85