Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 00947
VM0000947Silvermember947@example.test · +601110000947 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted In
Points Balance
2,126
Current loyalty balance
Lifetime Spend
RM 2,658
Across 20 visits
Total Visits
20
Since 2025-08-13
Average Order Value
RM 154
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,126 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 13
Outlet purchase
2026-07-09 · Member activity · RM 115.50
App session
2026-06-27 · OPLUMO Outlet 13
Points credited
2026-06-15 · Member activity · RM 130.90
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 13
Outlet purchase
2026-05-22 · Member activity · RM 146.30
Points credited
2026-05-10 · OPLUMO Outlet 13
Outlet purchase
2026-04-28 · Member activity · RM 161.70