Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00961
VM0000961Silvermember961@example.test · +601110000961 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
1,424
Current loyalty balance
Lifetime Spend
RM 1,781
Across 16 visits
Total Visits
16
Since 2025-09-17
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
117d
2026-06-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,424 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 10
Outlet purchase
2026-06-02 · Member activity · RM 85.50
App session
2026-05-21 · OPLUMO Outlet 10
Points credited
2026-05-09 · Member activity · RM 96.90
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 10
Outlet purchase
2026-04-15 · Member activity · RM 108.30
Points credited
2026-04-03 · OPLUMO Outlet 10
Outlet purchase
2026-03-22 · Member activity · RM 119.70