Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00965
VM0000965Silvermember965@example.test · +601110000965 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
2,004
Current loyalty balance
Lifetime Spend
RM 2,505
Across 42 visits
Total Visits
42
Since 2024-05-11
Average Order Value
RM 56
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
143d
2026-05-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,004 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 14
Outlet purchase
2026-05-07 · Member activity · RM 42.00
App session
2026-04-25 · OPLUMO Outlet 14
Points credited
2026-04-13 · Member activity · RM 47.60
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 14
Outlet purchase
2026-03-20 · Member activity · RM 53.20
Points credited
2026-03-08 · OPLUMO Outlet 14
Outlet purchase
2026-02-24 · Member activity · RM 58.80