Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00968
VM0000968Goldmember968@example.test · +601110000968 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
3,583
Current loyalty balance
Lifetime Spend
RM 4,479
Across 45 visits
Total Visits
45
Since 2024-05-05
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
95d
2026-07-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,583 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 17
Outlet purchase
2026-06-24 · Member activity · RM 82.50
App session
2026-06-12 · OPLUMO Outlet 17
Points credited
2026-05-31 · Member activity · RM 93.50
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 17
Outlet purchase
2026-05-07 · Member activity · RM 104.50
Points credited
2026-04-25 · OPLUMO Outlet 17
Outlet purchase
2026-04-13 · Member activity · RM 115.50