Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 00976
VM0000976Silvermember976@example.test · +601110000976 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
1,129
Current loyalty balance
Lifetime Spend
RM 1,412
Across 10 visits
Total Visits
10
Since 2025-11-14
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
167d
2026-04-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,129 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 8
Outlet purchase
2026-04-13 · Member activity · RM 92.25
App session
2026-04-01 · OPLUMO Outlet 8
Points credited
2026-03-20 · Member activity · RM 104.55
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 8
Outlet purchase
2026-02-24 · Member activity · RM 116.85
Points credited
2026-02-12 · OPLUMO Outlet 8
Outlet purchase
2026-01-31 · Member activity · RM 129.15