Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00980
VM0000980Silvermember980@example.test · +601110000980 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,771
Current loyalty balance
Lifetime Spend
RM 2,215
Across 21 visits
Total Visits
21
Since 2025-08-27
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,771 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 12
Outlet purchase
2026-08-10 · Member activity · RM 73.50
App session
2026-07-29 · OPLUMO Outlet 12
Points credited
2026-07-17 · Member activity · RM 83.30
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 12
Outlet purchase
2026-06-23 · Member activity · RM 93.10
Points credited
2026-06-11 · OPLUMO Outlet 12
Outlet purchase
2026-05-30 · Member activity · RM 102.90