Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00991
VM0000991Silvermember991@example.test · +601110000991 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,964
Current loyalty balance
Lifetime Spend
RM 2,455
Across 22 visits
Total Visits
22
Since 2025-04-06
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
173d
2026-04-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,964 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 6
Outlet purchase
2026-04-07 · Member activity · RM 94.50
App session
2026-03-26 · OPLUMO Outlet 6
Points credited
2026-03-14 · Member activity · RM 107.10
Win-back campaign delivered
2026-03-02 · OPLUMO Outlet 6
Outlet purchase
2026-02-18 · Member activity · RM 119.70
Points credited
2026-02-06 · OPLUMO Outlet 6
Outlet purchase
2026-01-25 · Member activity · RM 132.30