Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00992
VM0000992Silvermember992@example.test · +601110000992 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
1,951
Current loyalty balance
Lifetime Spend
RM 2,439
Across 40 visits
Total Visits
40
Since 2024-08-01
Average Order Value
RM 55
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
97d
2026-07-04
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,951 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 7
Outlet purchase
2026-06-22 · Member activity · RM 41.25
App session
2026-06-10 · OPLUMO Outlet 7
Points credited
2026-05-29 · Member activity · RM 46.75
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 7
Outlet purchase
2026-05-05 · Member activity · RM 52.25
Points credited
2026-04-23 · OPLUMO Outlet 7
Outlet purchase
2026-04-11 · Member activity · RM 57.75