Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00997
VM0000997Platinummember997@example.test · +601110000997 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
5,498
Current loyalty balance
Lifetime Spend
RM 6,873
Across 44 visits
Total Visits
44
Since 2024-07-09
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,498 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 12
Outlet purchase
2026-08-10 · Member activity · RM 93.75
App session
2026-07-29 · OPLUMO Outlet 12
Points credited
2026-07-17 · Member activity · RM 106.25
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 12
Outlet purchase
2026-06-23 · Member activity · RM 118.75
Points credited
2026-06-11 · OPLUMO Outlet 12
Outlet purchase
2026-05-30 · Member activity · RM 131.25